About Pc Care Support
Pc Care support is a computer diagnostic and computer repair company. We handle every kind of computer problem. We offer remote and onsite diagnostic and repair services nationwide. We offer a high level of quality service to all of our customers, and treat each case and customer with up most respect and care. Pc Care Support is growing rapidly as a response to both our extremely satisfied customers and wide spectrum of partners. We foster a warm and inviting workplace, where excellence in the workplace is encouraged and rewarded regularly. We also encourage innovative ideas to improve performance, efficiency, customer experience, and profitability of Pc Care Support’s departments and as a whole.
Job Description
Pc Care Support is a remote computer support service, and our Customer Service Representatives oil our gears by assisting customers between all interactions with the diagnostic technicians and computer resolution specialists. You would contact customers to follow up with various support issues and or concerns, receive inbound calls to help with similar issues. As a CSR specialist you will assist all of our departments work together in the common goal of obtaining and retaining happy customers. We do expect advance knowledge of computers, exceptional communication skills while under pressure, and a very positive and assertive presence both on and off the phones.
Duties
- *Take inbound calls from perspective and existing clients
- *Address any customer concerns quickly and politely
- *Suggest departments that would best fit the customers needs
- *Proactively assist customers with any needs to effectively retain their business
