Tier 1 Technician
Our tech company is looking for a tier 1 technician. Hours are Monday-Friday from 1:00 pm – 9:00 pm.
Independently monitor Help Desk tickets to insure proper escalation and resolution of incidents
Create, maintain, and update detailed ticket logs to document end user interactions
Organize and utilize all available support resources including emails, documentation, contact lists, knowledge base and ticketing system information
Troubleshoot basic and advanced computer and network issues
Perform end user support related to tasks and special projects as assigned
Must have at least 2 years of experience working in a helpdesk environment
A+ Certified or equivalent experience
Strong problem solving skills
Excellent customer service and organizational skills
Experience working in team environment.
Experience with Active Directory, and server operating systems
Ability to work in a very fast paced and energized environment.