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Tier 1 Technician

Job Description

Our tech company is looking for a tier 1 technician. Hours are Monday-Friday from 1:00 pm – 9:00 pm.

Independently monitor Help Desk tickets to insure proper escalation and resolution of incidents

Create, maintain, and update detailed ticket logs to document end user interactions

Organize and utilize all available support resources including emails, documentation, contact lists, knowledge base and ticketing system information

Troubleshoot basic and advanced computer and network issues

Perform end user support related to tasks and special projects as assigned

Requirements:

  • Must have at least 2 years of experience working in a helpdesk environment

  • A+ Certified or equivalent experience

  • Mac experience

  • Strong problem solving skills

  • Excellent customer service and organizational skills

  • Experience working in team environment.

  • Experience with Active Directory, and server operating systems

  • Ability to work in a very fast paced and energized environment.

Join Our Team

PcCareSupport is always eager to talk with enthusiastic and qualified individuals. Submit your information to get started.

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