Disclaimer: PC Care Support is an independent service provider for software related issues. We provide services through our pool of trained experts. Any brand names, trademarks, images, logos, products, and company names belong to their respective owners and are for representation purposes only. Similar services are available on the brand owner's official website as well.

Frequently Asked Questions 

 

How do I change my service plan?

Call 844-203-5636 to speak to an Account Manager about your service plan. We offer 3 different service plans to fit every customers needs. With our service plans you are being offered maintenance to keep your computer running how it should, security to protect you from viruses, data back up to give you peace of mind, and other resources to help your computer experience happy and user-friendly.

How do I upgrade my service or add a device to my account?

Call 844-203-5636 to speak to an Account Manager about your plan. We offer a Sync plan that allows you to get all the devices in your home covered! Our Account Managers pride themselves on their ability to help you get the service that fits your needs.

How do I cancel my account?

Call 844-203-5636 to speak to an Account Manager, or email us at [email protected]. When emailing please include your account information to expedite the process.

How do I get in contact with your company?

Customer Service: 888-727-5951
Accounts Manager: 844-203-5636
Email: [email protected]

What are your service hours?

Monday-Saturday 5am-8pm MST
Closed Sundays
Closed: Thanksgiving, Christmas Day

How long does it take to get my computer fixed?

As a company whose service is nationwide, we have many requests that come through each day. However, we pride ourselves on our prompt service. As long as our technicians maintain a connection with your computer, we promise a 24-48 hour resolution time. Because every computer is different, we personalize our maintenance and technical support to fix your specific computer issues. Because of these differences, each computer takes a different amount of time to fix. To guarantee a faster resolution time, we offer the “Red Carpet” treatment, which for $99 will put your case at the front of the queue.