1. PRICING AND PAYMENT
You agree to pay the following fees for the Services, which fees are subject to change by the Company at any time in its sole discretion:
PcCareSupport. has plans ranging from $1.99 to $24.99 per month, which is charged to your credit card on a monthly basis or as determined by the Company. This is also referred to as the “membership fee” and covers the following services: (i) routine maintenance (which is performed approximately every three months); (ii) security suite software; (iii) PCS Backup; (iv) a 10% discount for PCS Help; and (v) PCS Helpdesk (also referred to as HelpDeskTM for PC Care). The fee is due and payable on the first day of the month or quarter, as applicable, the fee will be charged to your credit card on that day, and the fee is due regardless if you schedule the quarterly maintenance service included within the membership. You are required to schedule your monthly quarterly service.
Business Care Support. has plans that range from $10 to $70 per month, which is charged to your credit card on a monthly or quarterly basis, as determined by the Company. Business Care Support includes the following services: (i) routine maintenance (which is performed approximately every week); (ii) security suite software; (iii) PCS Backup; (iv) a 10% discount for PCS Help; and (v) PCS Helpdesk (also referred to as HelpDeskTM for PC Care). The fee is due and payable on the first day of the month or quarter, as applicable, the fee will be charged to your credit card on that day, and the fee is due regardless if you schedule the quarterly maintenance service included within Business Care Support.
You are required to schedule your quarterly service.
PCS Help. The Company will charge you in one of two ways for PCS Help services, as determined by the Company in its sole discretion. In the alternative, the Company may first diagnose the problem and categorize the problem into one of three categories: (i) “simple,” (ii) “moderate,” and (iii) “complex,” the resolution of which you will be charged a flat fee according to the level of difficulty. Examples of problems that may fall into these categories (which are illustrative only and not binding on the Company) are as follows: (I) Simple – Basic you will be charged a flat fee according to the level of difficulty. Examples of problems that may fall into these categories (which are illustrative only and not binding on the Company) are as follows: (I) Simple – Basic
2. REFUND POLICY
Refunds will be issued if the Company has not been able to resolve even a single issue for you. If there are one or more resolved issues, the fees for the services will not be refundable. Notwithstanding this PcCareSupport may, at its sole discretion and on a case by case basis, agree to a refund of fees after deducting charges for servicing the Customer. During peek seasons and/or depending on the service/product refunds may take up to 15 days. Refunds are all issued if the following requirements are met. PCS must be notified of an unresolved issue within the seven day warranty period by [email protected] Customer must give PCS a opportunity to connect and fix the issue during the seven day warranty period. If the customer closing out the remote session PCS will not be responsible for a refund.
3. TERM AND TERMINATION
3.1 Effective Date and Term.
The term of this Agreement shall commence upon your acceptance of this Agreement as set forth in the second paragraph above and shall continue until the earlier of (a) the termination of this Agreement pursuant to Section 3.2 or Section 3.3 or (b) the contract length of such acceptance. The term of this Agreement shall automatically renew for additional 1-month terms, subject to earlier termination pursuant to Section 3.2 or Section 3.3, until such time as the Company or you provide written notice of termination to the other party at least 30 days prior to the applicable renewal date. Each Service Contract may range in length from one to five year agreements as offered by the company.
3.2 Termination by You
In the event that the Company breaches any provision of this Agreement, you agree to provide the Company with a right to cure the breach. The Company shall have the right to cure any breach within 30 days of its receipt of written notice of such breach from you. With respect to any claim that any of the Services were deficient, you must notify the Company within 5 days of the Company’s performance of such Services. If you fail to give the Company written notice of such deficiency within such 5-day period, the Company will not be required to remedy such deficiency. You agree to give the Company reasonable access to your computer systems, networks and any peripherals, as well as access to your home or office premises if necessary to enable the Company to remedy any breaches of this Agreement. If the Company is unable to reasonably remedy any breach of this Agreement and such breach substantially impairs your use of the computer(s) covered under this Agreement, you may terminate this Agreement upon written notice to the Company. In any such case, the Company’s liability to you shall be limited as specified in Section 11. If the onsite is cancelled before the technician is en route, you will be refunded all but the $85 cancellation fee. If the technician is already in enroute, you will be refunded all but $100 of the charge.
3.3 Terminations and/or Suspension by the Company
If, as determined by the Company in its sole discretion: (a) you breach any provision of this Agreement or any license for Third Party Software (as defined below); (b) your use of any of the Services is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to any of the Services, the Company’s network, or the use and enjoyment of the Services by third parties; (c) the Company receives an order from a court to terminate the Services provided to you; (d) the Company for any reason ceases to offer any of the Services previously made available to you under this Agreement; or (e) you are abusing any of the Services, then, in any such case, the Company at its sole election may terminate this Agreement or suspend one or more of the Services immediately without notice.
3.4 Terminated Account
The Company, in its sole discretion, may refuse to accept your request for service, renewal or re-subscription following a termination or suspension of your use of any of the Services. For PCS services, if you terminate this Agreement other than in accordance with Section 3.2, you agree to pay to the Company a $150.00 cancellation fee per computer or 50% of the remaining agreement of each computer, which fee will be charged to your payment type recorded with the company. Cancellation must be submitted at [email protected] Cancellation notices must be received via email seven days prior to the monthly charge. After receiving the cancellation notice PcCareSupport will set up a time to remove all membership tools. Cancellation of our services will only be in effect when our membership services are removed.